In homes throughout the country, domestic workers play an important role in keeping the household running. From housekeeping, cooking, to childcare and assisting senior family members, these dedicated individuals contribute significantly to family well-being.

Who Are Domestic Workers?

Domestic workers—sometimes called maids—are employed individuals who assist with various household responsibilities. In Malaysia, they often come from countries such as the Philippines, and are usually hired through registered Indonesia Maid agencies.

### What Tasks Do They Handle?

The specific roles of domestic workers can vary by family, but typically include:

- General housekeeping
- Cooking meals
- Doing laundry
- Babysitting
- Looking after senior citizens
- Handling minor chores outside the home

Some domestic workers are also trained in specific dietary cooking, depending on family needs.

### Legal Process for Employing a Domestic Helper

To legally employ a domestic worker in Malaysia, employers must go through a licensed agency approved by the MOHR and the Immigration authorities. Agencies such as Agensi Pekerjaan Havannah Sdn Bhd are known for their clear process.

These agencies handle:

- Worker sourcing
- Work permits and visa processing
- Medical checkups
- Skill preparation for workers

### Rights and Protections

As awareness grows, Malaysia continues to strengthen legal protections for domestic workers. Employers are expected to:

- Ensure a safe work environment
- Allow adequate off-days
- Pay wages fairly and on time
- Not overwork the helper

Workers also deserve:

- Healthcare access
- A decent living space
- Freedom from harassment or mistreatment

### How to Maintain a Good Employer-Helper Relationship

A strong relationship between an employer and domestic worker is built on:

- Clear communication
- Trust and professionalism
- Respect and empathy

Treating your domestic worker with care ensures not just their happiness, but also a harmonious home.

### In Summary

Domestic workers are more than just maids—they’re key contributors of many Malaysian households. By understanding their role and promoting fair, ethical employment, we can ensure mutual respect in our homes.